Medical Tourism

MyMediTravel, AI WhatsApp Integration

MyMediTravel, a global medical tourism platform, needed a faster and more efficient way to qualify and engage leads. Thaiger AI implemented an AI-driven WhatsApp chatbot and CRM system, instantly engaging inquiries, filtering time-wasters, and booking high-intent leads with medical professionals.

Medical Tourism at a Price You Can Afford

Challange

With too many low-quality leads coming through WhatsApp and limited manpower to engage high-value inquiries, MyMediTravel’s sales team struggled to keep up. The company needed automation to qualify leads and respond instantly without increasing headcount.

Solution

Thaiger AI built an AI-powered WhatsApp chatbot, trained on past conversations to instantly engage leads, filter out time-wasters, and schedule calls with the most relevant medical professionals. Leads were managed through ThaigerGo CRM, Make, and WhatsApp Business, ensuring smooth automation.

Result

MMT cut two junior staff roles, saving 50,000 THB per month, while increasing call bookings with medical professionals. The AI-powered system ensured faster response times and a higher conversion rate from inquiries to bookings.

Background

MyMediTravel is a leading global medical tourism platform, connecting international patients with top hospitals and clinics worldwide. The company facilitates thousands of medical inquiries per month, ranging from cosmetic surgery and dental procedures to life-saving medical treatments.

To remain competitive, MyMediTravel needed to engage leads instantly while reducing operational costs and filtering out unqualified inquiries.

The Challenge: High Lead Volume & Inefficient Sales Support

MyMediTravel faced three major challenges:

Too many low-quality leads coming in via WhatsApp, taking up valuable sales team resources.
Slow response times due to limited staff, causing drop-offs before booking a consultation.
High staffing costs, with two junior team members handling manual lead qualification and follow-ups.

The company needed an AI-powered Chatbot solution to automate lead filtering, engage quality leads instantly, and schedule consultations efficiently.

AI Solution: Smart WhatsApp Lead Qualification & CRM Automation

Thaiger AI designed and implemented a fully automated AI lead qualification system, leveraging:

✅ WhatsApp AI Chatbot – Engaged leads within 3 minutes of inquiry submission, providing instant responses.

✅ ChatGPT-Powered Qualification – The AI was trained on hundreds of past conversations, optimizing lead interactions.

✅ ThaigerGo CRM & Make Integration – Leads were automatically filtered, categorised, and stored, with high-intent inquiries scheduled for calls.

✅ Personalised Booking System – AI matched patients with the most suitable medical professional based on procedure type and preferred destination.

Implementation Process

Lead Funnel Integration – Website inquiries were automatically sent into the CRM.
WhatsApp Chatbot Engagement – Leads received an AI-driven message within 3 minutes.
Smart Qualification Process – The AI filtered serious inquiries and encouraged call bookings.
Automated Call Scheduling – High-intent leads were booked for a consultation with a relevant medical professional.

Results & ROI

📈 50,000 THB per month in staffing cost savings by cutting two junior support roles.
⏳ Instant lead engagement (within 3 minutes), preventing drop-offs.
📊 Higher conversion rates due to more calls booked with relevant medical professionals.
🤖 Fully automated lead qualification, reducing manual workload.

Future Impact & Scalability

With this successful AI-driven system, MyMediTravel is now considering:

Expanding WhatsApp AI support for multi-language inquiries.
Implementing automated follow-up sequences to nurture undecided patients.
Using AI-driven analytics to further optimise conversion rates.